Case Study:
Suria KLCC
The epitome of shopping mall in Kuala Lumpur, Suria KLCC Sdn Bhd is a joint venture company owned by KLCC Property Holdings Berhad. It’s a world class retail asset management group specializing in the development and operation of shopping malls in Malaysia. By understanding changing market dynamics, lifestyles and through differentiating to evolve and transform their destinations to places people look forward to.
The Challenge
Suria KLCC faced IT infrastructure challenges both before and after migrating to AWS. Initially, their on-premises infrastructure struggled to scale during peak seasons, impacting performance and user experience. High maintenance costs hindered expense control and resource optimization. Ensuring consistent availability and low latency for their digital platform was also difficult. Post-migration, new challenges arose: a lack of AWS expertise, difficulty meeting SLAs, and escalating costs.
Risks and Impacts
- Risk of SLA Failure: Potential breaches of Service Level Agreements (SLAs) threaten to cause customer dissatisfaction and damage to the company’s reputation.
- Profitability Erosion: Elevated operational costs due to inefficient resource utilization and lack of cost optimization directly impact profitability.
- Downtime Vulnerability: The platform’s susceptibility to downtime poses a significant risk to tenant and customer engagement, potentially leading to lost revenue and decreased satisfaction.
Solutions from G-AsiaPacific
To achieve its goals, Suria KLCC has leveraged several key AWS services with the help of G-AsiaPacific. Amazon EC2 provides a scalable and cost-effective foundation for their booking platform, ensuring high availability for websites and applications. AWS Auto Scaling optimizes application performance by automatically adjusting resources to meet demand, allowing Suria KLCC to balance availability and costs effectively. Additionally, Amazon RDS simplifies database management by automating tasks and enabling easy deployment and scaling of relational databases.w
G-AsiaPacific's Managed Services
Managed Cloud Services:
- Infrastructure Management: Provides comprehensive management of Suria KLCC’s AWS resources, ensuring optimal configuration and performance of its web portal and directory.
- SLA Management: Implements robust monitoring and alerting to proactively address issues and ensure adherence to SLAs.
- Cost Optimization: Leverages expertise to identify and implement cost-saving measures without compromising performance.
Support Services:
- Pre-Implementation: Conducted an infrastructure audit, SLA analysis, and tailored solution design.
- Post-Implementation: Provides continuous monitoring, incident management, and monthly cost reviews.
Metrics for Success
- Uptime: Consistently exceeded uptime requirements as defined in the Service Level Agreement (SLA), ensuring high availability for Suria KLCC’s online platforms.
- Cost Optimization: Achieved a significant reduction in AWS costs through the implementation of proactive cost optimization strategies.
- Website Performance: Improved the average website load time, resulting in a better user experience for visitors and tenants.
The Outcomes
Suria KLCC achieved significant positive outcomes through its cloud transformation. They established a framework for ongoing cost optimization, ensuring sustainable AWS spending and efficient resource utilization. Proactive monitoring and management practices resulted in consistently high availability and optimal performance of their online platforms. Furthermore, collaborative incident management processes enabled rapid resolution of any issues, minimizing downtime and ensuring a positive user experience.
Lessons Learned:
- Cost Optimization: Regular cost reviews and optimization efforts are essential for maintaining sustainable AWS spending and maximizing the value of cloud investments.
- Proactive Management: Proactive monitoring and alerting are critical for ensuring adherence to SLAs and preventing potential issues from impacting performance or user experience.
- Efficient Incident Response: Collaborative incident management processes enable faster resolution times, minimizing downtime and ensuring a positive user experience.
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