Our Cloud Support Engineer role offers you the opportunity to be involved in exciting work in the IT and Cloud industry.
We are looking for individuals with a strong sense of responsibility, always willing to help customers and the team to be problem-solvers!
Job Responsibilities:
- Work directly with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) architects to help reproduce and resolve any issues.
- Response to escalated customer service issues.
- Actively participating in change and incident management processes and coordinating several stakeholders.
- Coordinate with other teams to complete orders where managed service support is requested.
- Coordinate with other services teams where cloud services & virtualization specific issues are escalated.
- Responsible for general health and maintenance of cloud service offerings.
- Responsible for dealing with customers’ feedback and enquiries, assisting customers in collecting and analyzing data.
Requirements:
- Fresh graduates are encouraged to apply.
- More than 1 year of experience with Azure/ AWS/ Google/ Alibaba cloud platforms and technologies (IaaS and PaaS) in either production support or school projects is an added advantage.
- Degree in Computer Science, Information Technology or equivalent.
- Interest in Cloud Computing.
- Willingness to learn, teamwork spirit and problem solving skills.
What we offer:
- Attractive and competitive remuneration package: Salary, Bonus and other benefits (Parking, Medical, Travel etc).
- Young, creative and flexible working environment and culture.
- Long-term career growth or progression in career life.
- Exam Certifications sponsored by the company.
- On the job training will be provided.
